the business of english

We look at ways of saying goodbye. Waiter serves drinks… SAM: Thankyou. VICTOR: Well, it has been a great pleasure to meet you Sam, and Lin. SAM: Yes, we've enjoyed meeting you too Victor. LIN: Yes, it's been great. What a pity you have to go home. VICTOR:...

We look at how to make a formal speech. DENISE: Our keynote speaker is a man who I'm sure is very well known to all of you. He's Professor of Fruitology at Dubbo University and has written many books on the subject of tropical fruit. So without further...

We take a further look at negotiating. LIN:….so that's our offer. We think it's a fair one, with advantages for both sides. VICTOR: Yes, well, we're prepared to consider your offer Ms Chan, if you can accept some conditions. SUE: And subject to consideration...

We look at negotiating. LIN: Hello, Lin Chan, Sales Manager for National Sugar - and my associate John Martin. VICTOR: Very pleased to meet you. I'm Victor Tang, and this is my legal adviser Sue Panay. JOHN: I hope you had a pleasant flight over. SUE:...

We look at how to make business calls. TAMMY: Wilson & Wilson, can I help you? LIN: Yes, this is Lin Chan from Acme Appliances. I'd like to speak to Mr Wilson if he's available please? TAMMY: Would that be Mr Wilson Senior or Mr Wilson Junior? LIN: Mr...

Today we're looking at how to end a presentation, and how to deal with questions. BARBARA: So, I'd like to end with a summary of what I've looked at today, and some recommendations. The figures show that sales are strongly seasonal, and that customers...

We look again at presentations. TAN: Today I'm going to look at the results of our customer survey. First I'll go through the survey questions, then summarise the results, and finally I'll outline the conclusions. After that, there'll be time for questions...

Today we're looking at presenting information using charts and graphs. TAN: Now, I'd like to refer to the first graph - as you can see this is a bar graph measuring net sales over the first ten months of the year. You'll notice that sales rose steadily...

Today's focus is on the verb tenses used in reports. DENISE: Today we're looking at our new widget plant being built at Southside. I've asked Barbara to report on progress and bring us up to date and up to speed. Barbara? BARBARA: Thanks Denise. I'll...

In this episode we look at the options or choices that have to be made. DENISE: Now we're looking at the options for handling our on-line orders. They're going through the roof and frankly the lead-time for delivery is blowing out. We need to improve...

In this episode we look at how to keep to the point in meetings. TAN: Well, I'm not convinced that the work is as urgent as this report suggests, so perhaps we should… LIN: Oh come on - the building is practically falling down! DENISE: Sorry Lin - I don't...

In this episode we look at how to chair a meeting. DENISE: Has everybody got a copy of the agenda? Would you mind taking minutes John? JOHN: Not at all. DENISE: Good. Well, then let's get started. First of all, thankyou everyone for attending at short...

In this episode we look at the things you can say to someone you’ve just met. WAITER: Another drink sir? WALTER: No thankyou. SUE: Excuse me – is anyone sitting here? WALTER: No – please have a seat. SUE: That’s better – my feet are killing me! WALTER:...

In this episode you can learn how to make, accept and refuse invitations in a business setting. VICTOR: Well, it’s been good to meet you Sam, and very interesting to hear about your business. SAM: Look, we are having a small dinner for some of our clients...

Waiter hands drink to Victor. VICTOR: Thankyou very much SAM: Hello, I don’t think we’ve met. Sam Eriks. VICTOR: Victor Tang. Pleased to meet you. SAM: And what company are you from Mr Tang? VICTOR: OceanWide. I’m the sales representative for this region....