english at work - bbc

Anna: (answering the phone) Yes? Denise: Stop! That’s all wrong. I’m going to call you again. This time… Narrator: Hello. Here we are in the middle of a telephone training session with Denise and Anna. What fun! Denise: …this time, you don’t say ‘yes’...

Narrator: Hello. We’re back at Tip Top Trading. Anna is very busy dealing with Mr Lime’s big order for Imperial Lemons. (phone rings) Anna: Yes?… Who?… I can’t hear you. Mr what? What? Mr Who? I don’t know, you tell me. Oh, you are Mr Hu… H-U: Hu. Er…...

Narrator: Hello, welcome back to the offices of Citrus Ventures! (broken computer + murmur of people at meeting, as proceedings have been interrupted) Anna’s presentation to Mr Lime and his colleagues continues… Well, almost! Her computer has jammed and...

Narrator: Hello, welcome to the offices of Citrus Ventures! It’s a big day for Anna, she’s about to present Tip Top Trading’s new Imperial Lemon to Mr Lime and his colleagues. This must not go wrong. Anna: …revoltionary laser-curve…. revolUtionary laser-curve…...

Narrator: It’s late at the offices of Tip Top Trading. Anna is alone, working. Again. She’s been doing this all week, she wants her presentation to Mr Lime to be perfect so she’s been spending hours and hours on it. Anna? Anna: Don’t interrupt! I’m busy....

Narrator: It’s late at the offices of Tip Top Trading. Anna is alone, working. Again. She’s been doing this all week, she wants her presentation to Mr Lime to be perfect so she’s been spending hours and hours on it. Anna? Anna: Don’t interrupt! I’m busy....

Narrator: Welcome! The team at Tip Top Trading are hard at work, making plans for the launch and presentation of their latest product: the revolutionary, almost real Imperial Lemon. They are ‘brainstorming’, sharing ideas on how to make their lemon a...

Narrator: Welcome back! This is what’s happening today: as a result some of embarrassing mistakes in deliveries, Tip Top Trading’s big boss in America has ordered a re-check of every order this month. So, Paul is talking to key customers to see if they’ve...

Paul: Good afternoon. Anna & Tom: Hi, good afternoon. Paul: Anna, Tom, room 301 please. Now. Narrator: Welcome back to Tip Top Trading, where things are a teeny bit tense today. Paul has called Tom and Anna into room 301, the place where difficult conversations...

Narrator: Ah hello! Welcome back to Tip Top Trading – the UK’s leading wholesaler of imitation fruit. Today you’re joining us in the middle of the action! Anna is with an important client Mr Lime, from Citrus Ventures. He’s angry and she’ll have to calm...

Anna: ‘Look forward to hearing from you soon. Kind regards, Anna.’ Denise: (on the phone) … And Margery said: ‘I don’t think I’ve ever seen a vegetable quite that size before…’ Paul: Where’s that hole-punch?! Narrator: Ah, business as usual in the offices...

Narrator: Welcome back to English at Work. We’re still in Anna’s first week in the busy offices of Tip Top Trading. How’s it going Anna? Anna: Everything’s still so new to me. I keep needing to ask people for help! Narrator: Well, that’s only natural...

Narrator: Last week, Anna got the job of sales executive at Tip Top Trading, thanks to her quick-thinking in an office crisis. Today it’s her first day in the office. How are you feeling now, Anna? Anna: Excited, but a bit worried. I really want to make...

Narrator: Here we are again at Tip Top Trading, where Anna’s interview for a sales job has been suddenly interrupted. Office assistant Denise has entered the room, looking very worried. What’s wrong? And will Anna have any suggestions that might help?...

Narrator: Hello! Welcome back to the offices of Tip Top Trading, where Anna’s interview for a sales job continues. When we last said goodbye, Tip Top boss Paul had asked Anna why she wanted the job. First she said: Anna: Errr… mmmmm… Narrator: Since then,...

Narrator: Hold tight please! This is Anna, on a bus going to an interview for a job as a sales executive at Tip Top Trading – one of London’s fastest growing companies. How are you feeling Anna? Anna: Oh, a little nervous but I really want this job. Narrator:...

Hi I’m Neil. Thanks for joining me on English at Work – a new series of programmes set in an office, full of top tips to help you learn some useful business language which you could use in the workplace. In the next few minutes you can join me on an introductory...